Dear our Customers,
We fully understand your expectations.
And we want your package to be delivered as fast as you want it to be
But the package can be shipped quickly or slowly depending on the carrier, the shipping location and the courier.
We announced delayed tracking on each policy page (check here: https://www.animegenz.com/pages/shipping-policy
We sincerely apologize if the tracking number does not show any progress. We depend on updates from service providers. There are also cases where they fail to update it in real time.
We have checked the tracking information for this order and we can see that the package has been shipped and is on its way to the destination country. Somehow, tracking information delayed updating during handover. Tracking information will show more updates after the package arrives in the destination country, through customs and en route to the final destination.
Unfortunately, due to the Global Pandemic caused by COVID-19. There were canceled flights and lack of workers in the destination countries, leading to a backlog of mail at the switchboard office, so TN stopped updating.
Please wait patiently while their packages are still being shipped. (average 20-30 working days)
You can keep tracking your order in this link: https://www.17track.net/en
I hope to have your sympathy and understanding of this situation. And hope that we will be through this difficult time soon.
Thank you for your understanding.
Best regards!
AnimeGenZ.com